Please keep in mind that our vendors are small independent business and do not have the ability of a big box store to offer expansive return policies. Therefore, absent special circumstances, items can only be returned for store credit from the vendor or exchanged for another item from the vendor according to the rules outlined below.
If you would like to initiate an exchange or return for store credit, please contact the General Manager
The return policy is different depending on the type of Goods. Each vendor is free to limit returns further, but must state clearly in its product description if returns are prohibited or restricted further than the policy outlined below.
Custom Goods, Plants, Flowers, and Food
Goods that are custom made, or plants, flowers, and food are non-returnable.
Services and Experiences
Services and experiences are non-refundable.
Handmade or Handcrafted Goods
Handmade or Handcrafted Goods are goods that the vendor makes by hand. If Goods are Handmade/Handcrafted and custom, plants, flowers, or food, they will be covered under the policy for custom goods, plants, flowers, and food, and as such are non-returnable.
For Goods that are Handmade or Handcrafted, vendors agree to provide store credit or exchanges equal to the purchase price within five (5) days from the date the Goods were delivered to the customer, if the Goods are: (1) unused in original packaging or (2) defective.
All other Goods
Vendors agree to provide store credit or exchanges equal to the purchase price within fourteen (14) days from the date the Goods were delivered to the customer or picked up by the Customer, if the Goods are: (1) unused in original packaging or (2) defective.
Again, each vendor may further restrict their return policy by specify the additional restriction in its product description. If a vendor has further restricted its return policy, the vendor return policy controls and not these terms.
If you believe another exception to our return policy is warranted, you will explain the circumstances in writing and General Store, in its sole discretion, may agree to make an exception.